HESKETH HEALTHCARE CASE STUDY
Surbiton Dental
Surbiton, Surrey
James Connan
Client Testimonial“working with Mike has been fun and an enlightening experience. I enjoy our weekly talks and enjoyed becoming focussed on the business aspect of my business”
- James Connan
★★★★★
Client ChallengeGrowing from three to four chairs, Creating a fully self sufficient team, Learning how to use reporting to make informed decisions.
Practice PotentialLocated on a busy road in SW London with nine competitor practices nearby, Surbiton dental has always stood out under the leadership of James Connan. Growing steadily over five years James sought to get direction on how to become less clinical and more focussed on building the team. A major Invisalign provider James has been at the forefront of dental technology for a number of years.
The JourneyWorking with Hesketh Healthcare on infrastructure improvements including a new reception and a fourth surgery has been a fun experience. Building a senior leadership team has allowed James to step back from the day to day management of the practice and decrease clinical time. Turnover has grown as associates increase their days with more supporting clinicians. Finally gaining control of financial reporting has allowed James to be confident in the future success of the business.
The Outcome
15%
TURNOVER GROTHA increase turnover, whilst decreasing clinical time.
33%
Increased staffTeam has grown from 15 to 20 members.
1.5 Days
Reduced clinical daysJames has reduced working from 3 days a week to 1.5 days.
PRACTICE TRANSFORMATIONA bigger practice and a wider skillset of a supporting team.
WORK SMARTERMore time to work on the business instead of in the business.
What The Future Looks Like For Surbiton Dental
My aim is to further decrease my clinical time as the business thrives and enjoy focussing on leading the business.
Follow along on Instagram
